How CareGard Warranty Services Saved Millions with Vehicle Owner Verification.
In the automotive warranty business, small data improvements can lead to massive financial impacts. CareGard Warranty Services' partnership with Authenticom demonstrates how smart data verification can transform risk management, improve customer experiences, and save millions in the process.
VINS submitted for ownership verification
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In total savings using vehicle owner verification
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Of vehicles had title transfers identified
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Increase in positive service reviews
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the automotive industry.
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself in a vibrant and inclusive company culture.
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself in a vibrant and inclusive company culture.
Section Title
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself in a vibrant and inclusive company culture.
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
the automotive industry.
CareGard manages over 1 million vehicle service contracts, but they faced a significant challenge: ensuring warranty claims were honored only for vehicles under original ownership. Without reliable ownership tracking, they encountered:
1
VINS submitted for ownership verification
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2
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
3
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
4
VINS submitted for ownership verification
Discover the career opportunities we offer, where you can be a part of a dynamic team of industry leaders while immersing yourself.
The Solution
Real-time
ownership verification
CareGard implemented Authenticom's Vehicle Owner Verification (VOV) solution to gain real-time insights into vehicle ownership status.
This powerful tool allowed them to accurately track current owners of vehicles with active warranties, improve risk planning with better visibility into their contract portfolio, and reduce administrative overhead by eliminating unnecessary claims investigation. Plus, with the insights they could pull from the software, they are better equipped to make data-driven decisions about warranty offerings and pricing.
The Results
DATA THAT
DELIVERS
For CareGard's network of 197 dealers across 2,000+ dealerships, these savings represent a significant boost tothe bottom line while simultaneously improving customer experiences for legitimate warranty holders.
VINS submitted for ownership verification
Of vehicles had title transfers identified through the system
VINS were transferred to new owners
In savings per location
In dealership savings overall
Average spend saved per verification
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For non-transferable warranties in particular, this created a substantial financial risk and operational headache.
How CareGard Warranty Services Saved Millions with Vehicle Owner Verification.
