We offer several packages to address varying levels of support, including:
Hoping to use our software as a service and our staff as backup support? The standard package is our basic option, with regular response times and the same visibility you’ve always had into your data. You’ll receive access to entry-level resources and training, account management and same-day critical support.
Want to manage your business on your own time, in your own way? The self-sufficiency package offers control of activation, control of dealer outreach and messaging, support from our knowledge hub, escalated support from our Authenticom team and dedicated account managers to help you get the most out of our tools.
Do you need more extensive assistance or faster response times? This package offers additional help from our support team, including more attention to stale data, faster escalation, more frequent account reviews and in-depth onboarding and testing.