Build a Career at Authenticom

Join a thriving company on the cutting-edge of Data Services in the Automotive Industry. Along with a stellar team of professional, knowledgeable and dedicated team members, you could have a solid future with Authenticom—located in one of US News and World Report's 'Best Places to Live.' Apply Today!

Employee Benefits

  • Competitive Salaries and Wages
  • Medical and Dental Reimbursement
  • Life Insurance
  • Short and Long-Term Disability
  • 401k
  • PTO and Holiday
  • Unlimited Advancement Opportunities

Positions

Click position name below to see a description.

Account ManagerNo Open Positions

Description

The ideal candidate for this position will have a Bachelors/Associates degree with 2+ years of account management experience; excellent communication, negotiation and presentation skills; demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization; experience in delivering client-focused solutions based on customer needs; and proven ability to manage multiple projects at a time while paying strict attention to detail.

Salary is based upon experience and includes a full-benefits package.

Responsibilities

  • Operate as the point of contact for all customer matters
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities and collaborate with Sales Team to ensure growth attainment
Product ManagerNo Open Positions

Description

The ideal candidate will have a Bachelors/Masters degree and 7+ years of experience in product management; strong time management and leadership skills; excellent communication, negotiation and presentation skills; and Data Services or Automotive Industry experience.

Salary is based upon experience and includes a full-benefits package.

Responsibilities

  • Provide complete product oversight in all facets
  • Ensure strong customer satisfaction of the product
  • Coordinate efforts between departments in relationship to product needs
  • Work with the Executive Team on long-term vision and execution to make that vision a reality
.NET / SQL DeveloperNo Open Positions

Description

The ideal candidate for this position will have a Bachelors/Associates degree in a technological or related field, or equivalent experience and three or more years of experience with: Microsoft Visual Studio .Net using ASP.Net, VB.Net and C#; Microsoft SQL Server 2012 is preferred. Have experience with Subversion, Microsoft Visual Source Safe, Perl Scripting and File Manipulation Tools are a plus. Effective time management and prioritization skills are essential. We will consider recent college graduates.

Salary is based upon experience and includes a full-benefits package.

Responsibilities

  • Current website pages using ASP.Net (VB), HTML, CSS stylesheets and JavaScript
  • XML Web Services, Windows Forms Applications, Windows Console Applications and Windows Services Applications using VB.Net or C#
  • Technical documents which are used to create and maintain our applications
  • SQL Server stored procedures used to retrieve, update, insert and delete data from .Net Applications using ADO.Net
  • Be a technical resource for our Production department
DBA / SQL DeveloperNo Open Positions

Description

The ideal candidate for this position will have a Bachelors/Associates degree in database administration and three or more years of experience in the following: Administrating Microsoft SQL Server in a multi-server fail over cluster environment; and Microsoft SQL Server installation, configuration, administration and maintenance. Effective time management and prioritization skills are essential. We will consider recent college graduates.

Salary is based upon experience and includes a full-benefits package.

Responsibilities

  • Installation and configuration of Microsoft SQL Server 2012 in a Microsoft Windows Operating System (Windows Server 2008, Vista, Windows 7)
  • Microsoft SQL Server security administration, manage backups and maintain indexes
  • Develop databases and maintain stored procedures, views, user defined functions, SQL profiles, DB tuning advise, activity monitoring, SQL Server agent, DBCC commands and SSIS packages
Client Services RepresentativeNow HIRING

Description

As the primary liaison between Authenticom and our clients, our Client Services Representatives and Client Support Specialists engage with our clients in a variety of ways including phone calls, email, online-chat, and portal communication. Individuals hired for this job begin their career as a CSR and have the opportunity to advance to a more specialized CSS role when specific criteria are met. CSRs/CSSs build relationships with our clients by providing the highest level of service, and are well-educated on the products and services Authenticom offers.

Responsibilities

  • Audit data output and files for completeness
  • Answer incoming phone calls and provide support for clients
  • Process client orders
  • Resolve client concerns and escalate issues appropriately
  • Compile necessary information for new account setup and verify its accuracy for use
  • Maintain notes in our customer relationship management system

Experience/Education

  • High school diploma or equivalent required; some college or certification preferred
  • Minimum of two years of experience using the telephone and computer as the primary instruments to perform job duties
  • Excellent customer service and interpersonal skills
  • Ability to quickly adapt to changes
  • Microsoft Office knowledge
  • Excellent written and verbal communication skills
  • Ability to multi-task
Production AssistantNo Open Positions

Description

The Production Assistant provides general office support with a variety of clerical activities and related tasks. This position presents the first impression of Authenticom by greeting visitors and answering incoming calls. The Production Assistant works closely with other Production Team members to process orders, respond to customer requests, and troubleshoot issues.

Responsibilities

  • Answer incoming calls and greet visitors
  • Manage the Production Team email inbox
  • Respond to clients' requests
  • Assist the Production Team in order processing
  • Complete daily audits of orders to identify errors

Experience/Education

  • High school diploma or equivalent is required
  • Minimum of one year customer service experience
  • Microsoft Office knowledge
  • Ability to work independently as well as collaborate with a team
  • Excellent verbal and written communication skills
  • Outstanding customer service skills
Quality Control RepresentativeNow Hiring

Description

Quality Control (QC) employees are responsible for verifying the data integrity and completeness of orders prior to them being delivered to clients. QC employees use standard business practices to validate data accuracy, identify data issues, and provide feedback to production staff for resolution.

Responsibilities

  • Quality checking new orders
  • Providing clear written details on orders needing corrections or additional information
  • Escalating issues to Management when corrections/appropriate actions are not being taken

Experience/Education

  • Minimum of Associates Degree in Technology or Business related major
  • Proficient Microsoft Office knowledge
  • Ability to work independently as well as collaborate with a team
  • Excellent verbal and written communication skills
  • Must have strong attention to detail
  • Analytical and organized

Authenticom is an Equal Opportunity Employer. For immediate consideration, please send cover letter, résumé and salary history in confidence to:

Authenticom, Inc.
Attn: Human Resources
400 Main Street, Suite 300
La Crosse, WI 54601
Email: hr@authenticom.com

No phone calls please.